Shipping Policy

Welcome to RootVape, your trusted source for Europe’s leading disposable vape brands. We are committed to providing fast, reliable, and secure shipping for both retail and wholesale orders across Europe. Whether you’re purchasing for personal use or placing a bulk order for your business, our shipping policy ensures a smooth and transparent process every time.

Order Processing and Dispatch

  • Order Processing Time: After placing your order, we will process it within 1-2 business days. Orders made on weekends or public holidays will be processed on the next available business day.
  • Dispatch Time: Once processed, your order will be dispatched within 2-3 business days. This ensures timely shipment of your products, minimizing potential delays.

Delivery Times and Methods

We offer two primary shipping methods to accommodate individual customers and bulk orders:

Shipping Costs

  • Wholesale/Bulk Orders: RootVape specializes in wholesale and bulk orders and offers competitive shipping rates. Shipping costs depend on order size and destination. We also offer free shipping on select large orders.

    For more information on bulk shipping discounts, feel free to contact our customer service team.

Tracking Your Order

Once your order is dispatched, you will receive an email notification containing your tracking number. Use this number to track your order status via 17track.net. Please allow 1-2 business days for tracking updates to appear.

Shipping to Non-EU Countries

If you’re located outside the European Union, we can still arrange shipping to your region. Please contact our customer service team for information on shipping options, rates, and timelines. Shipping times and customs policies will vary by country.

Order Modifications and Cancellations

You may modify your shipping details or cancel your order at any time before it has been dispatched. Once the order is shipped, it is not possible to change the shipping address or cancel the order. If you need to make any changes, please contact us promptly.

Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your order is lost in transit or hasn’t arrived within the estimated delivery window, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement order or issue a refund.
  • Damaged Goods: If your package arrives damaged, please document the condition of the items and packaging and contact us within 48 hours of receiving the delivery. We will assess the damage and arrange a replacement or refund as per our policy.
  • Delays: While we strive for timely delivery, unexpected delays due to customs, carrier issues, or other factors may occasionally occur. We encourage you to track your order and reach out to us with any concerns.

Shipping Restrictions

Due to local regulations, we may be unable to ship disposable vapes to certain countries or regions. We recommend reviewing your country’s import policies regarding vaping products before placing an order. RootVape is not responsible for any delays or rejections due to customs or local regulatory issues.

Customer Support

At RootVape, we are committed to providing the best customer experience. If you have any questions about your order, need assistance with shipping, or have any concerns, please don’t hesitate to contact our customer service team at [email protected].